A take-home quality care tool kit for disability service providers to support the safe delivery of care

Important Onsite Safety Update

We’re working closely with the venue team to ensure a safe gathering that strictly adheres to all rules and regulations laid out by government health authorities, with additional covid safe practices on top of this, including mandatory Daily Rapid Antigen Tests for all attendees (tests provided free of charge).


Adelaide: 16-17 May 2022 | Melbourne: 19-20 May 2022 | Sydney: 22-23 August 2022 | Brisbane: 25-26 August 2022  | Perth: 30-31 August 2022
 

The interim reports from the Royal Commission into Disability Care have highlighted the importance of focusing on consumer and workforce safety, ensuring quality care, whilst reducing risk and preventable harm.   

This masterclass will provide an in-depth review and practical application of quality tools and tactics to enable quality care, effective management and governance of disability services. 
 
Attendees will take away a practical toolkit to implement effective problem-solving sessions, address incident management, complaint management, conduct investigations and audits; and execute continuous improvement projects within their organisations. 
 
Our expert trainer will demonstrate application of a range of tools, such as root cause analysis, task analysis, failure mode analysis and many more processes that will provide attendees with vital information on organisational challenges. Through implementation of these tools, you will derive solutions that promote expert management and control of quality and risk in preparation for the Royal Commission final reports and outcomes. 
 
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OUR EXPERT

 
 
Donna Dark
Principal Consultant
Lighthouse Advisory Services 
 
 

REASONS TO ATTEND

  • Identify what to measure, how to provide meaningful metrics and accountability to support an outcome focussed organisation  
  • Address the most common issues, incidents and investigations to support the delivery of quality care 
  • Prepare and respond to audits: Understand how to look at an incident or complaint from a quality and safety perspective 
  • Build an investigation toolkit to assist senior management in putting processes and policies into practice 
  • Develop effective human resource management to deliver a culture of quality and safety 
  • Consider tensions relating to procedural fairness and natural justice and strategies that align with a just culture 
  • Application of tools to design, implement and evaluate the organisation’s intended quality improvement initiative 
  • Gain a better understanding of underlying problems that are causing issues, gain insight as to how to improve, develop and implement tools and tactics to gain positive outcomes 

WHO SHOULD ATTEND

This masterclass is designed with the unique challenges of Disability Service providers in mind and will support those who are responsible for the planning and delivering clinical outcomes for consumers, safety, service delivery and those who are involved in the governance or evaluation of disability services.  
  • General Managers, CEO, COO and Executive Directors 
  • Quality, Compliance, Governance and Performance Managers 
  • Personnel involved in the provision and management of disability services 
  • Accommodation & Services Managers, Operations Managers

TESTIMONIALS

TEAM DISCOUNTS

SEND 3 DELEGATES AND RECEIVE 10% OFF

SEND 4 DELEGATES AND RECEIVE 15% OFF

SEND 5 DELEGATES AND RECEIVE 20% OFF

10%OFF 15%OFF 20%OFF